Casino rating
Our rating of Jackpot City
Good
Ontario authorization and named operators are strong. The welcome-bonus withdrawal cap, balance-forfeiture rule, unresolved complaint history and third-party non-cooperation reduce the rating.
- Confidence
- High
- Legal operator
- Cadtree Limited, Baytree Interactive Ltd
- Website reviewed
- jackpotcity.ca, jackpotcitycasino.com
- Last updated
- August 30, 2026
See rating details
Category breakdown
- Licensing and regulatory record 35/35
- Cadtree Limited is authorized for jackpotcity.ca in Ontario, while Baytree Interactive Limited operates the wider Canadian site.
- Company transparency 5/6
- Both Canadian operating companies are named, although the relationship between the regional products is not fully explained.
- Terms and bonus fairness 4/11
- Welcome terms cap withdrawals at six times the first deposit after 35× wagering and forfeit any remaining balance.
- Withdrawals and verification 6/11
- The withdrawal cap and related player reports create material payment concerns.
- Complaint record and dispute handling 4/8
- The record includes unresolved complaints and periods of non-cooperation with an independent complaint service.
- Security and reliability 8/10
- Ontario authorization supports the local product, while the broader record is less consistent.
- Safer-gambling tools 8/10
- Jackpot City provides account controls and self-exclusion resources across its Canadian products.
- Customer service 9/9
- Direct support is available, but independent complaint cooperation has not always been consistent.
