Casino rating
Our rating of Captain Cooks Casino
Good
The exact Ontario casino and Apollo Entertainment Ltd. are verified in the current directory. A very low size-adjusted complaint ratio is positive; somewhat unfair published terms, a weekly withdrawal ceiling and related-group complaint evidence reduce the rating.
- Confidence
- High
- Legal operator
- Apollo Entertainment Ltd.
- Website reviewed
- ontario.captaincooks.casino
- Last updated
- September 1, 2026
See rating details
Category breakdown
- Licensing and regulatory record 35/35
- Apollo Entertainment Ltd. is listed as the authorized Ontario operator for the reviewed Captain Cooks site.
- Company transparency 6/6
- Captain Cooks clearly identifies its Ontario operator and established casino group.
- Terms and bonus fairness 4/11
- Some account and bonus clauses are unusually restrictive and can affect winnings after certain play patterns.
- Withdrawals and verification 6/11
- The CAD $4,000 weekly withdrawal ceiling can make large cashouts take several weeks.
- Complaint record and dispute handling 7/8
- The casino has a low size-adjusted dispute burden, although related payment and verification cases remain relevant.
- Security and reliability 9/10
- Ontario authorization and an established operating history support strong reliability.
- Safer-gambling tools 9/10
- The Ontario site provides regulated safer-gambling controls and self-exclusion access.
- Customer service 6/9
- Support is available, but related-group payment and verification reports show inconsistent handling.
