Casino rating
Our rating of bet365
Strong
Ontario authorization, a mature operator and strong payment and security evidence support a Strong rating. Account-restriction and complaint friction keep some categories below maximum.
- Confidence
- High
- Legal operator
- Hillside (International Sports) ENC, Hillside (International Gaming) ENC, Hillside (UK Gaming) ENC, Hillside (New Jersey) LLC, Hillside (Pennsylvania) LLC
- Website reviewed
- bet365.com
- Last updated
- August 28, 2026
See rating details
Category breakdown
- Licensing and regulatory record 35/35
- Bet365 operates through named licensed companies in Ontario, Great Britain and supported U.S. states.
- Company transparency 5/6
- The Hillside operating companies and established bet365 group are publicly identified, though the group remains privately held.
- Terms and bonus fairness 9/11
- Account and promotion terms are detailed, with no major unfair provision identified in the current evidence.
- Withdrawals and verification 9/11
- Payment methods, withdrawal processing and identity checks are clearly documented and generally reliable.
- Complaint record and dispute handling 5/8
- The complaint record includes some account-restriction and payment friction despite many resolved cases.
- Security and reliability 10/10
- A long regulated history and mature security systems support a top reliability result.
- Safer-gambling tools 8/10
- Bet365 provides extensive limits, time-outs, self-exclusion and player-protection tools.
- Customer service 9/9
- Round-the-clock customer-service channels provide established help for ordinary account issues.
